Support & Maintenance

Get help for iFORM Designer, iFORM Filler and any iFORM Plug-in when you need it

FLY SOFTWARE offer a comprehensive range of support and maintenance packages for users of iFORM Designer and iFORM Filler.

With comprehensive offsite and onsite response times, and many ways to get in touch, our 1, 2, 3, 4 and 5 Star packages offer the peace of mind you require.

1 Star (Default Package)

• 7 day offsite support response;
• Maintenance updates possibly included in a future release of iFORM Designer or iFORM Filler;
• Communication: Support Ticket.

2 Star

• 48 hour offsite support response;
• 5 day maintenance response;
• Communication: Support Ticket.

3 Star

• 24 hour offsite support response;
• 72 hour maintenance response;
• Communication: Support Ticket / Email.

4 Star

• 12 hour offsite support response;
• 48 hour maintenance response;
• Communication: Support Ticket / Email / Windows Remote Desktop / Telephone.

5 Star

• 8 hour offsite support response;
• 24 hour maintenance response;
• 24 hour onsite (UK) and 72 hour onsite (overseas) support response;
• Site-wide installation and configuration;
• Communication: Support Ticket / Email / Windows Remote Desktop / Telephone / Cell / Onsite.

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