Support & Maintenance

Get help for iFORM Designer, iFORM Filler and any iFORM Plug-in when you need it

FLY SOFTWARE offer a comprehensive range of support and maintenance packages for users of iFORM Designer, iFORM Filler and iFORM Plug-ins.

With comprehensive offsite and onsite response times, and many ways to get in touch, our 1, 2, 3, 4 and 5 Star packages offer the peace of mind you require.

1 Star (Default Package)

• 7 day offsite support response
• Maintenance updates possibly included in a future release of iFORM Designer, iFORM Filler or an iFORM Plug-in
• Communication: Support Form

2 Star

• 48 hour offsite support response
• 5 day maintenance response
• Communication: Support Form

3 Star

• 24 hour offsite support response
• 72 hour maintenance response
• Communication: Support Form / Email

4 Star

• 12 hour offsite support response
• 48 hour maintenance response
• Communication: Support Form / Email / Windows Remote Desktop / Telephone

5 Star

• 8 hour offsite support response
• 24 hour maintenance response
• 72 hour onsite support response
• Site-wide installation and configuration
• Communication: Support Form / Email / Windows Remote Desktop / Telephone / Cell / Onsite