SERVICES /
 Support & Maintenance
Get help for iFORM Designer, iFORM Filler and any iFORM Plug-in when you need it

FLY SOFTWARE offer a comprehensive range of support and maintenance packages for users of iFORM Designer, iFORM Filler and iFORM Plug-ins.
With comprehensive offsite and onsite response times, and many ways to get in touch, our 1, 2, 3, 4 and 5 Star packages offer the peace of mind you require.

 1 Star (Default Package)
- 7 day offsite support response
- Maintenance updates possibly included in a future release of iFORM Designer, iFORM Filler or an iFORM Plug-in
- Communication: Support Form

 2 Star
- 48 hour offsite support response
- 5 day maintenance response
- Communication: Support Form

 3 Star
- 24 hour offsite support response
- 72 hour maintenance response
- Communication: Support Form / Email

 4 Star
- 12 hour offsite support response
- 48 hour maintenance response
- Communication: Support Form / Email / Windows Remote Desktop / Telephone

 5 Star
- 8 hour offsite support response
- 24 hour maintenance response
- 72 hour onsite support response
- Site-wide installation and configuration
- Communication: Support Form / Email / Windows Remote Desktop / Telephone / Cell / Onsite
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